Area Sales Manager
ESSENTIAL FUNCTIONS
Sales Leadership and Customer Relationship Management
- Manage all sales and customer interactions within the assigned residential housing subdivision or project to meet sales targets and ensure an exceptional customer experience.
- Oversee the entire customer sales process, from initial inquiry to possession, ensuring all steps align with company standards and policies.
- Identify sales opportunities through community engagement, marketing initiatives, and networking, generating a steady pipeline of qualified leads.
- Analyze market trends, competitors, and customer data to identify opportunities for growth within assigned communities and surrounding areas.
- Set, communicate, and exceed customer expectations by delivering exceptional service throughout the sales and possession process.
- Utilize the company’s CRM tools to update and maintain the customer database, ensuring accurate and timely communication and follow-up.
- Build and maintain relationships with external partners, such as Realtors, Mortgage Professionals, and Relocation Experts, to enhance sales opportunities.
- Provide Sales Associates and other team members with up-to-date product information, price lists, and competitor insights to drive informed decision-making.
QUALIFICATIONS
Education: Degree in Business Administration or Marketing
Proven experience: 3 years in a new home sales role; Experience in the real estate industry; Demonstrated experience in Customer Service and Relationship Management.
Technical knowledge: Understanding of effective sales strategies and marketing techniques to attract and retain customers; Proficiency in using CRM tools to manage leads, sales data, and customer interactions.
SKILLS
-
Sales Acumen: Proven ability to identify opportunities, generate leads, and close sales to meet or exceed targets.
-
Customer Relationship Management: Skilled in building and maintaining strong client relationships, ensuring satisfaction throughout the sales process.
-
Market and Competitive Analysis: Expertise in evaluating market trends and competitor activities to develop effective sales strategies.
-
Communication and Collaboration: Strong interpersonal skills to work effectively with clients, team members, and external partners such as Realtors and Mortgage Professionals.
-
Organization and CRM Proficiency: Competent in using CRM tools to manage customer data and streamline follow-up processes while maintaining attention to detail.
EDUCATION
- Associate's degree in Business Administration
- Associate's degree in Urban Planning
- Associate's degree in Architecture